Refunds & withdrawal

When somebody outbids you, you do not get your money back. You bought the display of a block “until somebody pays more”, and that is exactly what you received.

There is no minimum duration. Being outbid thirty seconds after buying is still not refundable. In legal terms, takeover is the point at which the service has been performed in full, so there is nothing left undelivered to refund.

We say this at the moment you pay rather than only here, because a rule this blunt is only fair if you saw it first.

Payments are not instantaneous, so two people can pay for the same block moments apart. Only one can have it. If your payment lands after the price has already moved past your bid, you never owned the block, no contract was formed, and we refund you in full without you asking.

This is automatic and covers:

• somebody else’s payment for the same block settling before yours;
• the empty pixels you tried to claim being claimed by somebody else first;
• your payment succeeding but the block not being assignable to you for any other reason.

The refund goes back to the card you paid with, and you get an email when it is issued. Card networks usually take a few business days to show it.

If you are a consumer in the EU, you have a statutory 14-day right of withdrawal. Because the display starts immediately, you actively confirm at checkout that you want it to start straight away and that the right lapses once the service has been fully performed.

Full performance means being outbid. Until that happens, the right is still alive. So if you bought a block two days ago and still hold it, you can withdraw. You owe pro-rata compensation for the display you have already had, and the rest comes back.

We calculate that share against a 30-day reference period: a $10 block withdrawn after three days costs you $1 and refunds $9. The full wording, the model withdrawal form and the calculation are on the Widerrufsbelehrung page, which is the binding version.

To withdraw, email hallo@veel.lol with the block’s coordinates and the address on your account. No reason needed.

This right applies to consumers only. If you bought the block for business purposes it does not apply to you.

If your card was charged and the grid never updated — our failure rather than a race you lost — an automated sweep reconciles it within the hour. It ends one of two ways: you get the block, or you get your money back. A completed payment is never left with neither.

If more than an hour has passed, email hallo@veel.lol with the date, the amount and your account address.

There is no refund. The block stays yours, keeps its price and position, and can still be outbid; what stops being shown is the image, the link and the tagline. Removal is a decision about a piece of content, not a reversal of the sale.

If we removed it in error we restore it. The appeal path is on the reports and complaints page.

Email us first — we can refund a genuine error far faster than a bank can reverse a payment. A chargeback for being outbid, where the rule was shown to you at the point of payment and you confirmed it, will be contested with the record of that purchase and of your confirmation.